OmniHealth Care+ service scope

  • Accidental damage

    Covered if your ring is damaged due to drops, impacts, or wear.

  • Theft protection

    Covered if your ring is stolen, ensuring you get a replacement.

  • Lost ring replacement

    Covered if you accidentally lose your ring, so you can replace it.

How to use the activation code？

  • 1. Purchase & get your code

    Buy OmniHealth Care+ on the official website, then find your activation code in the order email or on the order page.

  • 2. Open the app & navigate

    Pair your ring with the app, then go to “Me” → “OmniHealth Care+”.

  • 3. Input & activate

    Copy and paste your activation code into the field, then tap “Activate”.

Lost your ring?

Here's how to get a new one

  • STEP 1

    Open the app and go to “Me” → “OmniHealth Care+” →

    “Initiate Replacement”

  • STEP 2

    Enter your OmniHealth app email, shipping details, and pay the shipping fee.

  • STEP 3

    Once completed, sit back and wait for your new ring to arrive.

Plan coverage & pricing

FAQ

Can a lost charging case be replaced through OmniHealth Care+?

No, OmniHealth Care+ only covers the smart ring. lt does not include the charging case, cable, or other accessories.

What products does OmniHealth Care+ apply to?

OmniHealth Care+ is available for OmniHealthRing. It is only available for new users purchasing these devices.

What situations does OmniHealth Care+ cover?

OmniHealth Care+ provides coverage for accidental damage, theft protection,and lost ring replacement.

How can l check my OmniHealth Care+ status?

Open the RingConn app and go to Me →
OmniHealth Care+.

I’d like to activate OmniHealth Care+ — What should I do next?

  • After receiving your OmniHealthRing, please ensure it is successfully paired with the OmniHealth app.
  • Retrieve the 12-digit activation code from your order confirmation email or order details.
  • Open the OmniHealth app, navigate to the "Me" section, and select "OmniHealth Care+" .
  • Input your activation code in the designated area and tap "Activate" to enable your Care+service.

Can l request a refund for OmniHealth Care+?

Yes, if you return your ring within 14 days following OmniHealthRing's official returnpolicy, you are eligible for a
OmniHealth Care+ refund.However, if the return period has expired, or if you have already used OmniHealth Care+ for areplacement, a refund is not available.

If l replace my ring under warranty, will my OmniHealth Care+ transfer to thenew ring?

Yes, the remaining OmniHealth Care+ coverage will transfer to your replacementring, but you need to restore it manually.

Open the OmniHealth app and go to Me → OmniHealth Care+ → Transfer OmniHealth Care+.

Enter the serial number (SN) of your original ring and your activation code asprompted, then tap Transfer.

How to find your original ring's SN:

1.From the app: Go to Me → About My Ring → Serial Number, then copy it.
2.On the packaging: Check the original ring's box.
3.From the app's support section: Navigate to Me → After-Sales Support → Feedback.